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If you've been part of the intermodal industry at all during the last 26 years, you know InterStar North America as a leader in over-the-road and on-site maintenance and repair services.
InterStar manages service for intermodal chassis and containers for equipment providers (railroads, steamships, and chassis pools) and trucking carriers.
InterStar's Intermodal Services
24/7 Road Service
With InterStar's intermodal services, success is measured by our ability to get chassis and containers back on the road quickly with quality workmanship and a fair price.
Whether tire, mechanical or towing road service, you can expect prompt, quality work and competitive pricing within InterStar's managed intermodal vendor network. Why intermodal equipment providers and truckers rely on InterStar for intermodal services:
- Advanced 24/7 operations center with experienced repair coordinators, the latest mapping systems, and streamlined repair processes
- Continually trained repair coordinators answer calls within 20 seconds in addition to processing repairs submitted via this website
- Customer service is always available to help resolve unavoidable issues that occur with road service; all inbound and outbound calls are digitally recorded on our VoIP phone system
InterStar manages and monitors the entire repair process, effectively eliminating the hassle and guesswork associated with intermodal breakdowns. Take control of your road service management and call InterStar today!
Drive-In Service
Are you trying to get the best price for an intermodal tire replacement? InterStar North America is now offering great intermodal tire prices at about 220 drive-in locations nationwide.
CLICK HERE to view our drive-in tire prices and to search the map to find the location closest to your driver.
On-site Terminal Maintenance
In addition to road service, many fleets rely on InterStar to coordinate on-site services at terminals and customer facilities nationwide. We manage the entire program, including:
- Inspections and repairs performed according to customer guidelines; whether you need us to show up everyday or twice per month, InterStar will make sure your fleet is always ready for the road
- Scheduled and as-needed service available to help manage fluctuating volumes of equipment at your terminals and customer facilities
- Documentation and reporting provided to improve equipment maintenance management
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- Repair Entry: To bypass our call center and save time, trucking companies can submit repairs directly to an InterStar repair coordinator. Customers may CLICK HERE to login and submit a repair.
- Real-time text chat with the repair coordinator via the web site
- View repair history to research a specific repair or to monitor breakdown patterns
- In addition to web-based tools, many customers receive automated ETA and roll time e-mails to track live repair progress in their inbox
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Custom Solutions
InterStar works with fleets to establish custom profiles to include contact personnel and authorization guidelines in addition to other special customer requirements
Many fleets choose to establish an InterStar billing account, but other payments are accepted (EDI, credit card, Comchek)
InterStar provides custom reporting to help fleet monitor and improve maintenance and repair operation
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Competitive Pricing
InterStar has hundreds of locations which stock the most popular types of intermodal parts and tires. This inventory network allows us to offer the best pricing in the industry. We provide our vendors with a large volume of work in return for the best negotiated mechanical and towing rates--savings are passed on to our customers in order to offer the most competitive pricing.
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Become a Customer
Becoming an InterStar intermodal customer is easy: CLICK HERE to visit our Customer page to download a new customer form and other materials to help you get started.
If you have an intermodal breakdown right now, InterStar will take care of you. Call 800-888-1001 and an experienced repair coordinator will get your equipment back on the road prompty!
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Tire Abuse
If you're an intermodal motor carrier with questions about tire abuse, please CLICK HERE to visit our Tire Abuse information page which can also be accessed by visiting www.TireAbuse.com
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