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InterStar North America is an industry leader in over-the-road and on-site maintenance and repair services for the commercial trucking industry.
For over 26 years, InterStar has provided solutions for fleets and drivers struggling with slow response times, poor workmanship, and high prices when trying to manage road service alone.
InterStar's Commercial Services
InterStar Towing & Recovery
InterStar has been providing national towing and recovery service since 1983. In recent years our customers have asked for specialized towing management so we formed the INA Towing Network, LLC to meet demand. InterStar Towing provides many advantages:
- Control and Mitigate Your Costs and Risk
- Reduce Your Liability Exposure
- Regional In-Network Towing Rates
- Mediation To Help With Non-Consensual Tows
- Real Time Online Towing Management
- Streamlined Billing and Payment Processes
- Solutions for A-B Tows, jump/pull starts, winch outs, transload/loadshifts and incident recoveries
- You're experts at hauling freight--we're experts at heavy duty towing
INA Towing Network LLC, InterStar's dedicated towing program, provides fleets with the best nationwide service network. Our service coordinators provide 24/7 towing management including A-B tows, winch outs, jump/pull starts, trans-loads/shifts, accident recovery management, mediation and much more!
If you need to reduce costs, manage risk, and improve towing management, CLICK HERE to read more about InterStar Towing, aka INA Towing Network LLC.
National Breakdown Service
With InterStar's National Breakdown Service, success is measured by our ability to get tractors and trailers back on the road quickly with quality workmanship and a fair price.
Whether tire, mechanical or towing road service, you can expect prompt, quality work and competitive pricing within InterStar's National Breakdown Service. Why truckers use InterStar's National Breakdown Service:
- Advanced 24/7 operations center with experienced repair coordinators, the latest mapping systems, and streamlined repair processes
- National tire accounts and preferences may be provided to help fleets take advantage of their negotiated tire prices
- Continually trained repair coordinators answer calls within 20 seconds in addition to processing repairs submitted via this website
- Customer service is always available to help resolve unavoidable issues that occur with road service; all inbound and outbound calls are digitally recorded on our VoIP phone system
InterStar manages and monitors the entire repair process, effectively eliminating the hassle and guesswork associated with truck breakdowns. Take control of your road service management and call InterStar's National Breakdown Service today!
Michelin National Account Road Service
There are over 200 InterStar locations within Michelin's service network which provide 24/7 tire, mechanical and towing services via Michelin National Account. Our locations are available through Michelin's ONCall Service, Michelin's Online Dealer Directory, and NTTSBreakdown.com. Our locations offer some unique advantages for Michelin national account fleets:
- National flat labor rates for tire service remove confusion and inconsistencies which can occur when repairs are billed with standard hourly rates and various line item charges. InterStar's competitive day and night flat labor rates are always the same--no matter how much time or distance is involved!
- Tires you need, 24/7: All 200+ InterStar Michelin locations stock the most popular new Michelin tires. If we don't have the specific Michelin product you want, other brands are available and you can still use your Michelin account.
- Excellent Service Record: Our Michelin locations specialize in road service, not tire sales. Fleets have confidence calling InterStar when they need Michelin road service
Please CLICK HERE to download a PDF with more detail about our special Michelin service and CLICK HERE to download the latest list of our Michelin locations in PDF format
On-site Terminal Maintenance
In addition to road service, many fleets rely on InterStar to coordinate on-site services at terminals and customer facilities nationwide. We manage the entire program, including:
- Inspections and repairs performed according to customer guidelines; whether you need us to show up everyday or twice per month, InterStar will make sure your fleet is always ready for the road
- Scheduled and as-needed service available to help manage fluctuating volumes of equipment at your terminals and customer facilities
- Documentation and reporting provided to improve equipment maintenance management
Tire & Part Sales
InterStar sells new Hercules truck tires to vendors and fleets in a large distribution area in the midwest. CLICK HERE to learn more about the different types of Hercules truck tires we sell and how to contact us for pricing.
InterStar also sells a variety of tractor and trailer parts, including brands like Great Dane and Luber Finer, to fleets and service providers nationwide. Please contact Cory Smith at 866-280-6682 ext. 223 for pricing and to learn more about our part sales.
Distributing inventory to our managed vendor network allows us to minimize our purchases over the road and those savings are passed on to our customers.
Did you know that InterStar is affiliated with an Oliver licensed retread facility that produces over 25,000 retread tires per year? Retread America, Inc. is situated just five miles from InterStar's corporate office and they began producing tires in December 2008.
CLICK HERE to learn more and to contact Retread America!
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- Repair Entry: To bypass our call center and save time, trucking companies can submit repairs directly to an InterStar repair coordinator. Customers may CLICK HERE to login and submit a repair.
- Real-time text chat with the repair coordinator via the web site
- View repair history to research a specific repair or to monitor breakdown patterns
- In addition to web-based tools, many customers receive automated ETA and roll time e-mails to track live repair progress in their inbox
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Custom Solutions
InterStar works with fleets to establish custom profiles to include contact personnel and authorization guidelines in addition to other special customer requirements
Many fleets choose to establish an InterStar billing account, but other payments are accepted (EDI, credit card, Comchek)
InterStar provides custom reporting to help fleet monitor and improve maintenance and repair operation
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Competitive Pricing
1. Are you familiar with all of the fees you're paying when calling other fleet breakdown companies?
InterStar's National Breakdown service has a low repair management fee, no monthly or annual membership fees, and no contracts--regardless of your fleet size and how often you call for service.
2. Do you know the rates you'll be charged for tire, mechanical, and towing service or are your invoices very unpredictable?
InterStar's National Breakdown Service tire and mechanical hourly rates are provided up front. You'll be able to estimate the cost of a repair before you ever contact InterStar to manage the repair and the up front rates help fleets better budget for breakdowns.
3. Are you paying $100/hr. or more for minor road work like tires and light mechanical?
InterStar's years of expertise in the intermodal industry have provided us with a managed network of road service specialized vendors with the best rates. Other road service companies may only have access to high cost dealerships and truck stops.
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Become a Customer
Becoming an InterStar National Breakdown Service customer is easy: CLICK HERE to visit our Customer page to download a new customer form and other materials to help you get started.
If you're experiencing a commercial breakdown right now, InterStar will take care of you. Call 866-220-0732 and an experienced repair coordinator will get your equipment back on the road promptly!
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